Effective Date: September 19, 2026
At So Pink Beauty, we want you to be happy with your purchase. If you experience an issue with your order, please contact us so we can review the situation and assist you.
Returns
Due to the nature of our beauty products, all sales are final unless the item arrives damaged, defective, incorrect, or otherwise qualifies for a return under this policy.
For hygiene and safety reasons, we generally cannot accept returns of products that have been opened, used, worn, applied, or altered.
Damaged or Defective Products
If your order arrives damaged or you receive a defective product, please contact us at info@sopinkbeauty.com as soon as possible.
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the product and packaging
We may request additional information or photographs to properly assess the issue.
If the issue is confirmed, we may provide a replacement, store credit, or refund, depending on the circumstances and availability.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us at info@sopinkbeauty.com as soon as possible.
Please provide your order number and photographs of the item received. If the error is confirmed, we will work with you to provide an appropriate resolution.
Refunds
Approved refunds will be issued to the original payment method used to place the order.
Once a refund has been approved and processed, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund Eligibility
A refund may be considered when:
- You received a damaged product.
- You received a defective product.
- You received the wrong product due to an error on our part.
- Another issue is confirmed by So Pink Beauty to qualify for a refund.
Refunds are not generally available for:
- Change of mind
- Incorrect product selection
- Products that have been opened, used, worn, or applied
- Failure to follow product instructions
- Normal variations in product appearance
- Orders shipped to an incorrect address provided by the customer
- Packages confirmed as delivered but subsequently lost or stolen
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@sopinkbeauty.com.
We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.
If the order has already been shipped, the customer may need to follow the applicable return procedures outlined in this policy.
Exchanges
Due to hygiene considerations, So Pink Beauty does not generally offer exchanges on beauty products.
If you receive a damaged, defective, or incorrect item, please contact us so we can determine the appropriate resolution.
Return Shipping
If a return is approved because of an error attributable to So Pink Beauty, such as receiving an incorrect or defective item, we may provide instructions regarding return shipping.
For other situations where a return is specifically approved, the customer may be responsible for applicable return shipping costs.
Promotional and Sale Items
Unless otherwise stated at the time of purchase, promotional, discounted, or sale items are subject to the same return and refund terms outlined in this policy.
How to Contact Us
For questions regarding returns, refunds, damaged products, defective products, or incorrect orders, please contact:
So Pink Beauty
Email: info@sopinkbeauty.com
Website: www.sopinkbeauty.com
Please include your order number in your email so we can assist you more efficiently.
Policy Updates
So Pink Beauty reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated effective date.
By placing an order with So Pink Beauty, you acknowledge and agree to the terms of this Return & Refund Policy.
